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Privacy Policy

Last updated: 30 May 2026

1. Who We Are

Pylon AI (ABN 37 695 897 360) is an Australian AI automation agency based in Brisbane, QLD. This Privacy Policy explains how we collect, use, store, and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. What Information We Collect

We collect personal information you provide directly to us, including:

  • Name, email address, phone number, and business details you submit via our contact forms or booking widgets (e.g. Calendly).
  • Information you share during consultation calls, including details about your business operations, technology stack, and automation goals.
  • Technical information automatically collected when you visit our website, such as IP address, browser type, device information, and pages visited.

3. How We Use Your Information

We use the information we collect to:

  • Respond to enquiries and deliver requested services.
  • Schedule and conduct consultation calls.
  • Improve our website and service offerings.
  • Send relevant updates about our services (with your consent, with an unsubscribe option in every email).
  • Comply with legal obligations.

4. Third-Party Service Providers

We use the following third-party services that may process your information:

  • Vercel: website hosting and delivery (United States).
  • Google Fonts: typography delivery (Google LLC).
  • Cloudflare CDN (cdnjs): JavaScript library delivery.
  • Calendly: appointment scheduling (United States).
  • Google Workspace: email and document handling.

These providers have their own privacy policies governing how they handle your data.

5. Cookies and Tracking

Our website does not currently set first-party tracking cookies. Embedded third-party services (e.g. Calendly) may set their own cookies subject to their respective policies. You can disable cookies in your browser settings.

6. Data Storage and Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. This includes encrypted transmission (HTTPS), access controls on internal systems, and limiting data retention to what is necessary.

7. Your Rights

Under the Privacy Act 1988, you have the right to:

  • Access the personal information we hold about you.
  • Request correction of inaccurate information.
  • Request deletion of your information (subject to legal retention obligations).
  • Withdraw consent for marketing communications at any time.
  • Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au if you believe we have breached the APPs.

8. Overseas Disclosure

Some of our third-party providers (Vercel, Google, Calendly) are located outside Australia, primarily in the United States. By using our website and services, you consent to your information being processed by these providers in those jurisdictions.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page will reflect any changes. Material changes will be communicated to active clients directly.

10. Contact

If you have questions about this Privacy Policy or how we handle your personal information, contact us at contact@pylonai.com.au.